{"id":26,"date":"2026-07-26T21:17:32","date_gmt":"2026-07-26T21:17:32","guid":{"rendered":"https:\/\/darkturquoise-dunlin-229635.hostingersite.com\/?page_id=26"},"modified":"2026-09-08T18:49:43","modified_gmt":"2026-09-08T18:49:43","slug":"faqs","status":"publish","type":"page","link":"https:\/\/elysiumfuneralplans.com\/nb\/faqs\/","title":{"rendered":"Ofte stilte sp\u00f8rsm\u00e5l"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tKnowledge Base<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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We Love Answering Your Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Why? Because it means you are taking\u00a0 steps to protect your loved ones and your assets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Still need help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If you couldn’t find the answer to your question, our compassionate support team is ready to assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCall Us Directly\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEmail Support\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tclientcare@elysiumfuneralplans.com\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t
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Excellent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Why bother? I have the money in the bank, my loved ones can pay for it when it happens. <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If only life was that simple. Often, bank accounts are frozen after death, so your loved ones may not have access to your monies. By paying for your funeral at the time, your loved ones will be paying considerably more as it is classed as an \u2018at need\u2019 request. It makes sense to lock the price in now so when the time comes, we cover the payment and we arrange EVERYTHING with the Funeral Director.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I upgrade\/downgrade my plan? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Of course, whenever you like. If you wish to upgrade, simply pay the difference and the 14-Year Refund Commitment will remain constant. If you wish to downgrade, please advise us in writing and we will carry out your request on receipt of the instruction. You will be eligible for a refund or altered monthly payments. We charge \u20ac95 per plan to downgrade plans.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I talk to anyone after I have bought my plan if I have any questions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Our friendly team are available Monday \u2013 Sunday 9am \u2013 8pm. Either email them on clientcare@elysiumfuneralplans.com\/ or call them on +34 960 730 230<\/p>

Alternatively go to our website www.elysiumfuneralplans.com\/ where our chat system is available 24\/7.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I accidentally threw the paperwork out, can it be replaced? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It happens! This is why we always recommend depositing the documentation into your fully secure, password- protected client portal as it means these important documents can never be lost, but for those that have requested paper copies, these can be replaced free of charge, just contact our client care team. However, because of their nature, we do charge \u20ac95 to replace the refund certificate(s). In line with LOPD guidelines, please also be aware that we conduct further investigations and due diligence on refund claims that have had certificates replaced. This is to safeguard us and our planholders from possible fraud. (T&Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are you FCA Regulated? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. The Financial Conduct Authority only regulates the funeral plan market in the UK. We as a company, are looking for ways to introduce self-regulation into the markets that we are currently active in \u2013\u00a0Spain, Portugal\u00a0<\/strong>and\u00a0Cyprus\u00a0<\/strong>as well as countries where we would like to enter in the future.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Isn\u2019t Funeral Insurance the same? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Lots of people confuse the two. Funeral Insurance pays the family a set figure on the death of the policy holder. The policy holder can be left paying for this policy for years and in many instances has paid substantially more than the actual cost of the chosen funeral.\u00a0IMPORTANTLY<\/strong>, the family are left to handle the funeral arrangements.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When am I covered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As a full payer you are covered immediately. As a monthly payer, you are covered immediately,\u00a0however,\u00a0<\/strong>your family and\/or next of kin will need to clear any outstanding balances to enable us to fulfil the contract, otherwise, we will refund payments made less our Cancellation Fee, leaving your family to make alternative arrangements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I pay off my plan early? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, and there are no charges for doing so! If you are able to pay off your plan within 90 days of creating it, your plan will be considered a Full Paying Plan, and you will receive the FULL privileges package. This means your loved ones will benefit from the Legacy Commitment (T & Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if I move or need to amend documentation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No problem \u2013 simply advise us of your change of address by contacting us at clientcare@elysiumfuneralplans.com. LOPD guidelines require us to request evidence that you have changed address (a letter from a lawyer confirming the move or similar). Likewise, if you marry, divorce or separate, we will need to see evidence of this too. We want to ensure that our service is the very best available and that refunds are made to those who are entitled to them (T&Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I already have a plan from another provider. Can I transfer to you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. To assist people, we operate a \u2018Transfer-In\u2019 policy when you purchase one of our plans and pay in full. Please be aware that your plan provider will charge you a cancellation fee. However, we will reimburse the cancellation fee from your previous provider on receipt of proof of charges which we will verify. We refund the lesser of either the cancellation fee stipulated on their website or in the \u2018Confirmation of cancellation letter\u2019 that will be sent to you (T&Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When should I receive my documents and how are they delivered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As an environmentally aware company, we prefer to send our documents to you via email. As soon as you have created a plan and either paid for it in full or the required deposit has been received, a private client portal will be established for you. Your full plan holder pack will be deposited into your portal for you to keep safely and print out whenever you need a copy. You will receive two Elysium Care Cards \u2013 one to be put into your purse or wallet for safekeeping, the other to be given to your Next of Kin so they are aware what happens in the event of your passing. If you have opted for postal documentation, your plan holder pack as discussed above, will be released with 5 working days and the Elysium Care Cards will be sent under separate cover. (T&Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Please explain the Free Children\u2019s Plan <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No one should have to arrange their child\u2019s or grandchild\u2019s funeral. Thankfully, it\u2018s a rare occurrence but tragically for some, it is reality. At such times families come together to care and support each other and as a plan holder of Elysium Funeral Plans, your Elysium family will support you too. For every full paying plan taken out, we will provide a clarity Plan, with no Privileges for a child or grandchild, that will protect them till their 18th birthday. It will automatically close out at this time and they will be invited to purchase a plan with a choice of Privileges. If the Clarity Plan isn\u2019t suitable, a Tranquility or Serenity plan can be provided at a heavily discounted rate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I\u2019ve received my documents, how long have I got if I want to cancel? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You have a full 21 days to decide whether the plan is suitable for your needs. If you decide it isn\u2019t, simply complete the cancellation form and either send it to us or send it to clientcare@elysiumfuneralplans.com. If you cancel within the 21-Day Consideration Period, you will receive a full refund with 72 hours. If you cancel after the 21-Day Consideration Period, you will be charged a cancellation fee of \u20ac495 to cover administration costs. The refund will be processed within 30 days.\u00a0PLEASE NOTE:\u00a0<\/strong>It takes up to 30 days as we have to remove your funds without undermining the underlying investments for other plan holders (T&Cs apply).\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is my\/our money safe? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Protecting Plan Holders\u2019 funds is our top priority whilst at the same time maximising medium and long-term capital growth to ensure we continue to meet future commitments.
We prefer to be open and transparent in our dealings with plan holders and believe it is important that plan holders know where their funds are AT ALL TIMES. We work with Banco Sabadell and their Investment Management arm Sabadell Asset Management who manage our portfolio through Amundi Investment Solutions who are a global top 10 Asset Manager, have \u20ac2trillion AUM (Assets Under Management) and have the highest market capitalisation in Europe among traditional Asset Managers.
For further information, please\u00a0click here<\/b><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if I cannot keep up the payments on my monthly plan? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We understand that life throws curve balls and that you may not be able to keep to your arrangements. Please call us and we will work with you to find a mutually acceptable solution. If we don\u2019t hear from you, we may have to cancel your plan and charge you a cancellation fee (T&Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do the refund Commitments work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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With prudent investment and compound interest, we are able refund plan fees once the 14th anniversary occurs. This Refund Commitment is underwritten with insurers. The 10-Year Legacy Refund Commitment works in exactly the same way. Should the plan holder pass after the plan has been created for 10 years, but before the 14th Year anniversary occurs, their funeral plan fee refunds will go to their Nominated Beneficiary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you really offer a free Will? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we do! Other providers offer \u2018free advice\u2019. We believe a Will is an important element of your end-of-life wishes so we provide a professionally written Will, notarised and registered in our Premier Privilege Collection available exclusively for plan holders that have purchased a fully paid plan. If your estate is complex, such as substantial property or equity portfolios, a standard Will may not be adequate. In this case our Will writer will advise you of the cost and, should you wish to proceed, it will be your responsibility to pay the difference for the upgraded Will. Our Will writer will be in contact with you once you have concluded your 21-Day Consideration Period (T&Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why do you donate to charity? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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At Elysium, we\u00a0CARE<\/strong>,\u00a0PROTECT\u00a0<\/strong>and\u00a0SUPPORT\u00a0<\/strong>and we believe that we have a duty of care to support our local communities. Donating is a way to contribute to the well- being of others and makes a positive impact on society. It is a powerful way to help others, support important causes, and make a lasting impact on those around us (T&Cs apply).\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why do you plant a tree? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We have partnered with Just ONE Tree, who have educated us that planting a tree serves several important purposes not only \u2018Environmental Benefits\u2019 , but they can also hold personal significance, such as commemorating a loved one or marking a special occasion.Planting a tree is a way to give back to the earth and allows us to leave a \u2018Legacy for Future Generations\u2019 \u2013 ensuring that we contribute to a healthy and vibrant planet.\u00a0<\/p>

That\u2019s why at Elysium, we have committed to planting a tree for every plan created that either pays in full or up to 5 years and if the plan has been paid for in full, we will commit to plant a tree on the anniversary of the plans creation till the plan is called for (T&Cs apply).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can the pet owner personally arrange the farewell? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, arrangements can be made directly with us.<\/p>

Options include:<\/p>