{"id":3,"date":"2026-06-23T13:59:33","date_gmt":"2026-06-23T13:59:33","guid":{"rendered":"https:\/\/darkturquoise-dunlin-229635.hostingersite.com\/?page_id=3"},"modified":"2026-08-26T19:51:04","modified_gmt":"2026-08-26T19:51:04","slug":"policies","status":"publish","type":"page","link":"https:\/\/elysiumfuneralplans.com\/pt\/policies\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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we are different<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Last Updated: August 2026<\/strong><\/p>

1. Who We Are<\/h2>

Elysium Funeral Plans is committed to protecting your privacy and handling your personal information fairly, transparently and securely.<\/p>

Elysium Funeral Plans operates and provides funeral-related services and funeral plans to clients in Spain, Portugal and Cyprus<\/strong>.<\/p>

For the purposes of this Privacy Policy, \u201cElysium\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d<\/strong> means Elysium Funeral Plans and its relevant representatives, service providers and associated professionals operating in these countries.<\/p>

This Privacy Policy explains how we collect, use, store and protect your personal information when you:<\/p>

  • visit our website;<\/li>
  • contact us;<\/li>
  • request information about our services;<\/li>
  • apply for or purchase an Elysium Funeral Plan;<\/li>
  • make payments towards a plan;<\/li>
  • use our Will-writing services;<\/li>
  • use our Paws for Thought pet services;<\/li>
  • use our Celebrants by Elysium services;<\/li>
  • communicate with us by telephone, email, post, social media or other means; or<\/li>
  • otherwise interact with Elysium.<\/li><\/ul>

    Elysium complies with applicable data-protection legislation, including the UK GDPR where applicable and the EU General Data Protection Regulation (GDPR)<\/strong>, together with applicable national data-protection requirements in Spain, Portugal and Cyprus.<\/p>

    2. What Personal Data We Collect<\/h2>

    Depending on the services you use, we may collect:<\/p>

    Personal and identification information<\/h3>
    • Full name<\/li>
    • Date of birth<\/li>
    • Address<\/li>
    • Telephone number<\/li>
    • Email address<\/li>
    • Nationality<\/li>
    • Identification information, where required<\/li>
    • Passport, DNI, NIE, TIE or relevant Portuguese Cart\u00e3o de Cidad\u00e3o<\/strong> details where required for identification or contractual purposes<\/li>
    • Relevant identification information required for clients in Cyprus<\/li><\/ul>

      Funeral-plan information<\/h3>

      We may collect information necessary to establish and administer your funeral plan, including:<\/p>

      • Funeral preferences<\/li>
      • Burial or cremation preferences<\/li>
      • Preferred funeral arrangements<\/li>
      • Repatriation requirements<\/li>
      • Details of nominated contacts or beneficiaries<\/li>
      • Information necessary to administer your plan and provide the services selected<\/li><\/ul>

        Payment information<\/h3>

        We may collect information relating to:<\/p>

        • Deposits<\/li>
        • Monthly payments<\/li>
        • Payment schedules<\/li>
        • Payment status<\/li>
        • Refunds<\/li>
        • Bank or payment information where necessary to administer your plan<\/li><\/ul>

          Payment-card details may be processed by authorised third-party payment providers rather than being stored directly by Elysium.<\/p>

          Information relating to other services<\/h3>

          Where relevant, we may also collect information required to provide:<\/p>

          • Will-writing and associated services<\/li>
          • Pet funeral or cremation arrangements<\/li>
          • Celebrant services<\/li>
          • Funeral arrangements<\/li>
          • Repatriation services<\/li>
          • Other services specifically requested by you<\/li><\/ul>

            3. Information We Collect Automatically<\/h2>

            When you visit our website, certain information may automatically be collected, including:<\/p>

            • IP address<\/li>
            • Browser type<\/li>
            • Device type<\/li>
            • Operating system<\/li>
            • Time zone<\/li>
            • Website pages visited<\/li>
            • Date and time of visits<\/li>
            • Referring websites<\/li>
            • Search terms<\/li>
            • Interaction with our website<\/li>
            • Cookie information<\/li><\/ul>

              We use this information to operate, secure and improve our website and understand how visitors use it.<\/p>

              4. Cookies<\/h2>

              Our website may use cookies and similar technologies.<\/p>

              Cookies may be used to:<\/p>

              • operate the website;<\/li>
              • remember your preferences;<\/li>
              • improve website functionality;<\/li>
              • analyse website traffic;<\/li>
              • improve our services; and<\/li>
              • support marketing where you have provided the appropriate consent.<\/li><\/ul>

                Where required by applicable law, we will request your consent before placing non-essential cookies on your device.<\/p>

                You can manage or disable cookies through your browser settings and, where available, through our website\u2019s cookie-management facility.<\/p>

                5. Contact Forms and Communications<\/h2>

                If you contact us through our website, email, telephone, social media or another communication channel, we may record and retain the information you provide.<\/p>

                This may include your:<\/p>

                • name;<\/li>
                • telephone number;<\/li>
                • email address;<\/li>
                • address;<\/li>
                • enquiry details; and<\/li>
                • information necessary to respond to your request.<\/li><\/ul>

                  We use this information to respond to enquiries, provide quotations, arrange appointments, administer existing plans and provide customer support.<\/p>

                  Please do not provide unnecessary sensitive personal information through website contact forms.<\/p>

                  6. Telephone Calls<\/h2>

                  Where appropriate, telephone calls with clients or prospective clients may be recorded or notes may be made for customer-service, training, administration, security, compliance or dispute-resolution purposes.<\/p>

                  Where call recording is used, we will provide appropriate information or notification in accordance with applicable law.<\/p>

                  If you do not answer our telephone call, we may contact you again using the contact details you have provided, subject to applicable communication and marketing requirements.<\/p>

                  7. Funeral Plan Applications and Contracts<\/h2>

                  When you apply for an Elysium Funeral Plan, we collect and process the information necessary to:<\/p>

                  • assess and administer your application;<\/li>
                  • prepare your contractual documentation;<\/li>
                  • establish your identity where required;<\/li>
                  • administer payments;<\/li>
                  • provide the services included within your plan;<\/li>
                  • communicate with you;<\/li>
                  • maintain accurate client records;<\/li>
                  • comply with legal and regulatory requirements; and<\/li>
                  • arrange funeral services when required.<\/li><\/ul>

                    Information may be shared with relevant funeral homes, tanatorios<\/strong>, funeral directors, crematoria, cemeteries, casas mortu\u00e1rias<\/strong>, funeral chapels, repatriation providers, celebrants and other service providers where necessary to provide the services you have purchased or requested.<\/p>

                    8. Funeral Service Providers<\/h2>

                    Depending on where services are required, Elysium may work with appropriately selected local service providers in:<\/p>

                    Spain<\/strong>, including funeral directors, tanatorios<\/em>, crematoria and cemeteries.<\/p>

                    Portugal<\/strong>, including ag\u00eancias funer\u00e1rias<\/em>, casas mortu\u00e1rias<\/em>, crematoria and cemeteries.<\/p>

                    Cyprus<\/strong>, including funeral homes, funeral directors, funeral chapels, crematoria and cemeteries.<\/p>

                    We only share information that is reasonably necessary to arrange or provide the relevant service.<\/p>

                    9. Wills<\/h2>

                    Where you request Will-writing or related services, information may be shared with the relevant Will writer, legal professional, notary or other authorised professional where necessary to provide the service.<\/p>

                    Additional privacy information may apply to services provided directly by those third parties.<\/p>

                    10. Pet Services<\/h2>

                    Where you use our Paws for Thought pet services, we may collect information necessary to administer the service and, where applicable, arrange pet cremation or related services.<\/p>

                    Information may be shared with the relevant pet crematorium or service provider where necessary to provide the service.<\/p>

                    11. Celebrant Services<\/h2>

                    Where you request Celebrants by Elysium services, we may share relevant information with the appointed celebrant so that the ceremony or service can be arranged.<\/p>

                    Only information necessary to provide the service should be shared.<\/p>

                    12. How We Use Your Personal Data<\/h2>

                    We may use your information to:<\/p>

                    • provide our products and services;<\/li>
                    • administer your funeral plan;<\/li>
                    • process payments;<\/li>
                    • communicate with you;<\/li>
                    • respond to enquiries;<\/li>
                    • arrange funeral or cremation services;<\/li>
                    • arrange repatriation;<\/li>
                    • provide Will services;<\/li>
                    • provide pet services;<\/li>
                    • provide celebrant services;<\/li>
                    • maintain client records;<\/li>
                    • prevent fraud and protect against misuse;<\/li>
                    • improve our website and services;<\/li>
                    • meet accounting and financial requirements;<\/li>
                    • comply with legal and regulatory obligations;<\/li>
                    • resolve complaints or disputes; and<\/li>
                    • send marketing communications where permitted and, where required, with your consent.<\/li><\/ul>

                      13. Legal Basis for Processing<\/h2>

                      Depending on the circumstances, we process personal information because:<\/p>

                      • it is necessary to perform a contract with you;<\/li>
                      • it is necessary to take steps at your request before entering into a contract;<\/li>
                      • we have a legal or regulatory obligation;<\/li>
                      • it is necessary for our legitimate interests, provided these interests do not override your rights;<\/li>
                      • you have given consent; or<\/li>
                      • another lawful basis permitted under applicable data-protection legislation applies.<\/li><\/ul>

                        Where processing relies on consent, you may withdraw that consent at any time.<\/p>

                        14. Special Category Data<\/h2>

                        Certain information may constitute special category personal data<\/strong> under GDPR, including information relating to health or religious beliefs.<\/p>

                        We will only collect or process such information where it is necessary and where an appropriate lawful basis and additional GDPR condition applies.<\/p>

                        For example, information may occasionally be relevant when arranging particular funeral, burial, cremation, religious or ceremonial requirements.<\/p>

                        We ask clients not to provide sensitive information unless it is necessary for the service being requested.<\/p>

                        15. Marketing<\/h2>

                        We may contact existing clients and prospective clients about Elysium services, offers, events and relevant information where permitted by applicable law.<\/p>

                        You may opt out of marketing communications at any time.<\/p>

                        You can do this by contacting us or using the unsubscribe facility provided in electronic marketing communications.<\/p>

                        We will not sell your personal information to third parties for their own marketing purposes.<\/p>

                        16. Sharing Your Information<\/h2>

                        We may share your personal information where necessary with trusted third parties, including:<\/p>

                        • funeral directors and funeral homes;<\/li>
                        • tanatorios;<\/li>
                        • casas mortu\u00e1rias;<\/li>
                        • crematoria;<\/li>
                        • cemeteries;<\/li>
                        • repatriation providers;<\/li>
                        • Will writers and legal professionals;<\/li>
                        • notaries;<\/li>
                        • celebrants;<\/li>
                        • pet cremation providers;<\/li>
                        • payment providers;<\/li>
                        • banks and financial service providers;<\/li>
                        • IT and website providers;<\/li>
                        • CRM and administration providers;<\/li>
                        • accountants and professional advisers;<\/li>
                        • insurers or financial service providers where applicable;<\/li>
                        • regulators, government authorities or law-enforcement agencies where legally required.<\/li><\/ul>

                          Third parties are expected to process personal information appropriately and securely and only for legitimate purposes.<\/p>

                          17. International Transfers<\/h2>

                          Some of our service providers or technology providers may process personal information outside Spain, Portugal or Cyprus.<\/p>

                          Where personal data is transferred outside the European Economic Area, we will ensure that an appropriate lawful transfer mechanism and suitable safeguards are in place where required by GDPR.<\/p>

                          18. How Long We Keep Your Information<\/h2>

                          We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.<\/p>

                          The retention period may depend on:<\/p>

                          • the nature of the information;<\/li>
                          • whether you are an existing client;<\/li>
                          • the duration of your funeral plan;<\/li>
                          • legal and regulatory requirements;<\/li>
                          • accounting requirements;<\/li>
                          • potential complaints or disputes; and<\/li>
                          • our legitimate business requirements.<\/li><\/ul>

                            Information relating to contractual and financial transactions may need to be retained for longer periods where required by law.<\/p>

                            19. Data Security<\/h2>

                            We take reasonable technical and organisational measures to protect personal information against:<\/p>

                            • unauthorised access;<\/li>
                            • accidental loss;<\/li>
                            • destruction;<\/li>
                            • alteration;<\/li>
                            • disclosure; and<\/li>
                            • misuse.<\/li><\/ul>

                              However, no internet transmission or electronic storage system can be guaranteed to be completely secure.<\/p>

                              20. Your Data Protection Rights<\/h2>

                              Subject to applicable legal conditions and exemptions, you may have the right to:<\/p>

                              • request access to your personal information;<\/li>
                              • request correction of inaccurate information;<\/li>
                              • request deletion of your personal information;<\/li>
                              • request restriction of processing;<\/li>
                              • object to certain processing;<\/li>
                              • request portability of information;<\/li>
                              • withdraw consent where processing is based on consent; and<\/li>
                              • complain to the relevant data-protection supervisory authority.<\/li><\/ul>

                                Requests should be made using the contact details provided on our website.<\/p>

                                21. Complaints<\/h2>

                                If you have concerns about how Elysium processes your personal information, please contact us first so that we can investigate and attempt to resolve your concern.<\/p>

                                You also have the right to complain to the relevant data-protection supervisory authority in the country concerned.<\/p>

                                For example:<\/strong><\/p>

                                Spain:<\/strong> Agencia Espa\u00f1ola de Protecci\u00f3n de Datos (AEPD)<\/p>

                                Portugal:<\/strong> Comiss\u00e3o Nacional de Prote\u00e7\u00e3o de Dados (CNPD)<\/p>

                                Cyprus:<\/strong> Office of the Commissioner for Personal Data Protection<\/p>

                                22. Comments<\/h2>

                                Where our website permits visitors to leave comments, we may collect the information entered into the comments form together with the visitor\u2019s IP address and browser information for security and spam-prevention purposes.<\/p>

                                Where applicable, third-party services used to display profile images or process comments may process information in accordance with their own privacy policies.<\/p>

                                23. Media<\/h2>

                                If you upload images to our website, you should avoid uploading images containing embedded location information, such as GPS\/EXIF data, unless this is necessary and you are authorised to do so.<\/p>

                                24. Embedded Content<\/h2>

                                Our website may contain embedded content from third-party websites, including videos, images, social-media content or articles.<\/p>

                                Embedded content may operate as though you had visited the third-party website directly.<\/p>

                                These third parties may collect information, use cookies or tracking technologies and process your interaction with their content in accordance with their own privacy policies.<\/p>

                                25. Analytics<\/h2>

                                We may use analytics services to understand how visitors use our website and to improve its performance and functionality.<\/p>

                                Where analytics technologies require consent under applicable law, they will only be activated after the appropriate consent has been obtained.<\/p>

                                26. Do Not Track<\/h2>

                                Our website does not currently respond to browser-based \u201cDo Not Track\u201d signals unless specifically required or supported by the relevant technology.<\/p>

                                27. Children\u2019s Privacy<\/h2>

                                Our services are intended for adults. We do not knowingly collect personal information from children where parental or guardian involvement is required by applicable law.<\/p>

                                28. Changes to This Privacy Policy<\/h2>

                                We may update this Privacy Policy from time to time to reflect:<\/p>

                                • changes to our services;<\/li>
                                • changes to our website;<\/li>
                                • changes to our business operations;<\/li>
                                • changes in technology;<\/li>
                                • changes to applicable legislation; or<\/li>
                                • changes to regulatory requirements.<\/li><\/ul>

                                  The latest version will be published on our website with the date of the most recent update.<\/p>

                                  29. Contact Us<\/h2>

                                  If you have questions about this Privacy Policy, wish to exercise your data-protection rights or wish to make a complaint, please contact Elysium Funeral Plans using the contact details provided on our website.<\/p>

                                  Planos Funer\u00e1rios Elysium<\/strong><\/p>

                                  Spain | Portugal | Cyprus<\/strong><\/p>

                                  Email: clientcare@elysiumfuneralplans.com<\/strong><\/p>

                                  Telephone: + 34 960 730 230<\/strong><\/p>

                                  Registered address\/company details:<\/strong><\/p>

                                  Elysium Funeral Plans SL
                                  <\/strong>CIF:<\/strong> B19931633
                                  Rua Carlos Cervera, n.\u00ba 14,
                                  <\/strong>Bajo, Val\u00eancia,
                                  <\/strong>Espanha,<\/strong> 46006<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                  we are different Privacy Policy Last Updated: August 2026 1. Who We Are Elysium Funeral Plans is committed to protecting your privacy and handling your personal information fairly, transparently and securely. Elysium Funeral Plans operates and provides funeral-related services and funeral plans to clients in Spain, Portugal and Cyprus. 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