Elysium
Funeral Plans
Last Updated: August 2026
Elysium Funeral Plans is committed to protecting your privacy and handling your personal information fairly, transparently and securely.
Elysium Funeral Plans operates and provides funeral-related services and funeral plans to clients in Spain, Portugal and Cyprus.
For the purposes of this Privacy Policy, “Elysium”, “we”, “us” or “our” means Elysium Funeral Plans and its relevant representatives, service providers and associated professionals operating in these countries.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
Elysium complies with applicable data-protection legislation, including the UK GDPR where applicable and the EU General Data Protection Regulation (GDPR), together with applicable national data-protection requirements in Spain, Portugal and Cyprus.
Depending on the services you use, we may collect:
We may collect information necessary to establish and administer your funeral plan, including:
We may collect information relating to:
Payment-card details may be processed by authorised third-party payment providers rather than being stored directly by Elysium.
Where relevant, we may also collect information required to provide:
When you visit our website, certain information may automatically be collected, including:
We use this information to operate, secure and improve our website and understand how visitors use it.
Our website may use cookies and similar technologies.
Cookies may be used to:
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where available, through our website’s cookie-management facility.
If you contact us through our website, email, telephone, social media or another communication channel, we may record and retain the information you provide.
This may include your:
We use this information to respond to enquiries, provide quotations, arrange appointments, administer existing plans and provide customer support.
Please do not provide unnecessary sensitive personal information through website contact forms.
Where appropriate, telephone calls with clients or prospective clients may be recorded or notes may be made for customer-service, training, administration, security, compliance or dispute-resolution purposes.
Where call recording is used, we will provide appropriate information or notification in accordance with applicable law.
If you do not answer our telephone call, we may contact you again using the contact details you have provided, subject to applicable communication and marketing requirements.
When you apply for an Elysium Funeral Plan, we collect and process the information necessary to:
Information may be shared with relevant funeral homes, tanatorios, funeral directors, crematoria, cemeteries, casas mortuárias, funeral chapels, repatriation providers, celebrants and other service providers where necessary to provide the services you have purchased or requested.
Depending on where services are required, Elysium may work with appropriately selected local service providers in:
Spain, including funeral directors, tanatorios, crematoria and cemeteries.
Portugal, including agências funerárias, casas mortuárias, crematoria and cemeteries.
Cyprus, including funeral homes, funeral directors, funeral chapels, crematoria and cemeteries.
We only share information that is reasonably necessary to arrange or provide the relevant service.
Where you request Will-writing or related services, information may be shared with the relevant Will writer, legal professional, notary or other authorised professional where necessary to provide the service.
Additional privacy information may apply to services provided directly by those third parties.
Where you use our Paws for Thought pet services, we may collect information necessary to administer the service and, where applicable, arrange pet cremation or related services.
Information may be shared with the relevant pet crematorium or service provider where necessary to provide the service.
Where you request Celebrants by Elysium services, we may share relevant information with the appointed celebrant so that the ceremony or service can be arranged.
Only information necessary to provide the service should be shared.
We may use your information to:
Depending on the circumstances, we process personal information because:
Where processing relies on consent, you may withdraw that consent at any time.
Certain information may constitute special category personal data under GDPR, including information relating to health or religious beliefs.
We will only collect or process such information where it is necessary and where an appropriate lawful basis and additional GDPR condition applies.
For example, information may occasionally be relevant when arranging particular funeral, burial, cremation, religious or ceremonial requirements.
We ask clients not to provide sensitive information unless it is necessary for the service being requested.
We may contact existing clients and prospective clients about Elysium services, offers, events and relevant information where permitted by applicable law.
You may opt out of marketing communications at any time.
You can do this by contacting us or using the unsubscribe facility provided in electronic marketing communications.
We will not sell your personal information to third parties for their own marketing purposes.
We may share your personal information where necessary with trusted third parties, including:
Third parties are expected to process personal information appropriately and securely and only for legitimate purposes.
Some of our service providers or technology providers may process personal information outside Spain, Portugal or Cyprus.
Where personal data is transferred outside the European Economic Area, we will ensure that an appropriate lawful transfer mechanism and suitable safeguards are in place where required by GDPR.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
Information relating to contractual and financial transactions may need to be retained for longer periods where required by law.
We take reasonable technical and organisational measures to protect personal information against:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Subject to applicable legal conditions and exemptions, you may have the right to:
Requests should be made using the contact details provided on our website.
If you have concerns about how Elysium processes your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to complain to the relevant data-protection supervisory authority in the country concerned.
For example:
Spain: Agencia Española de Protección de Datos (AEPD)
Portugal: Comissão Nacional de Proteção de Dados (CNPD)
Cyprus: Office of the Commissioner for Personal Data Protection
Where our website permits visitors to leave comments, we may collect the information entered into the comments form together with the visitor’s IP address and browser information for security and spam-prevention purposes.
Where applicable, third-party services used to display profile images or process comments may process information in accordance with their own privacy policies.
If you upload images to our website, you should avoid uploading images containing embedded location information, such as GPS/EXIF data, unless this is necessary and you are authorised to do so.
Our website may contain embedded content from third-party websites, including videos, images, social-media content or articles.
Embedded content may operate as though you had visited the third-party website directly.
These third parties may collect information, use cookies or tracking technologies and process your interaction with their content in accordance with their own privacy policies.
We may use analytics services to understand how visitors use our website and to improve its performance and functionality.
Where analytics technologies require consent under applicable law, they will only be activated after the appropriate consent has been obtained.
Our website does not currently respond to browser-based “Do Not Track” signals unless specifically required or supported by the relevant technology.
Our services are intended for adults. We do not knowingly collect personal information from children where parental or guardian involvement is required by applicable law.
We may update this Privacy Policy from time to time to reflect:
The latest version will be published on our website with the date of the most recent update.
If you have questions about this Privacy Policy, wish to exercise your data-protection rights or wish to make a complaint, please contact Elysium Funeral Plans using the contact details provided on our website.
Elysium Funeral Plans
Spain | Portugal | Cyprus
Email: clientcare@elysiumfuneralplans.com
Telephone: + 34 960 730 230
Registered address/company details:
Elysium Funeral Plans SL
CIF: B19931633
Calle Carlos Cervera 14,
Bajo, Valencia,
Spain, 46006
In the event of a death, we are here to CARE, PROTECT, and SUPPORT YOU.
1. Call us immediately at +34 919 930 630
2. Inform those around you that the deceased has an Elysium Funeral Plan.
3. Do not sign any documents.
4. Call 112 to report the death
We will stay in constant contact with you throughout this difficult time.